Frequently Asked Questions

FAQ’s

Most frequently asked questions

Shipping

How much is shipping?

REGULAR ORDERS (Free Shipping Over $125*)

Australia Post Regular Shipping - from $12.95

Australia Post Express Shipping - from $16.95

What Shipping Methods Are Available?

We ship all our orders via Australia Post Regular or Express Parcel Service. Orders are dispatched from Townsville, Queensland, 4814 ALL orders place by 1pm AEST Monday to Friday are GUARANTEED to be dispatched on the same day. Orders placed outside this time/on weekends/public holidays will be dispatched the following business day.

How quickly will my order arrive?

ORDER DISPATCH | ALL orders place by 1pm AEST Monday to Friday are GUARANTEED to be dispatched on the same day. Orders placed outside this time/on weekends/public holidays will be dispatched the following business day. TRANSIT TIMES | Due to the significantly increased volumes being processed via Australia Post we are unable to guarantee shipping timeframes.

Do You Ship Internationally?

Unfortunately we do not ship internationally at this time.

Returns & Order Changes

I want to return my purchase! What do I do?

If you have changed your mind, for any reason (including sizing), we will provide an EXCHANGE ONLY on full priced items. Please contact us for a return authority which will include the details on our return process. It is the customers responsibility and expense to return the goods unused with tags/packaging. Additional freight will also apply for sending the replacement items.

Items purchased on sale or clearance are unable to be returned for change of mind.

How Can I Cancel Or Change My Order?

With the exception of pre-order items, phone us in store during our business hours on 07 4779 8198 or reply to your order confirmation email with your request. As long as your order hasn't already shipped we will do our best to accomodate your request.

How can I get assistance if I need it?

Our team are here to help, you just need to ask. You can reach out to us via our contact page. There you will find our phone and email form or DM us via our socials.

Can I return an order if it takes too long to arrive?

Unfortunately we are unable to cancel or refund orders due to shipping delays as these are out of our control.

Can I cancel items I have pre-ordered?

Unfortunately we are unable to cancel pre-orders. By placing an order for a pre-order item you are agreeing with terms of the pre-order. This includes any shipping estimates regarding delivery. Shipping estimates are a guide only based on the supplier information available to us at the time of release and not a guarantee of date of availability.